The following is a listing of answers to connection questions.

What modem speeds does WarpNet support?
In all locations, WarpNet supports the V.92 56K protocol.  Depending upon your location, we may also provide x2 and/or K56flex support as well.

In our Springfield, IL POP, we offer support for single and dual-channel (64 and 128K) ISDN connections.  We have no current plans to offer ISDN access in other cities.

Does WarpNet offer high-speed access such as ISDN, DSL or cable modems?
Currently, WarpNet supports only analog modem connections.  ISDN service is available to Springfield, IL customers.  We do however, provide T1 and fractional-T1 dedicated services for businesses.

In Springfield, IL, WarpNet is waiting on the installation of fiber optics, which will allow for DSL access to customers.  AT&T currently holds all rights to the cable system, therefore we are unable to offer any type of cable modem access.

Does WarpNet support multilink-PPP?
Yes.  We support standard multilink-PPP which is built into Dial-Up Network on newer versions of Microsoft Windows.  We do not support proprietary multilink protocols that require special add-on software.

For more information and rates on multilink, please call (217) 546-8888.

Why can't I connect at 56K?
There are several reasons that you may not be able to reach 56K speeds.  First of all, please note that a full 56K is not possible.  A "56K" connection means anything above 33K and anything below 56K.  Phone line conditions determine the actual connection speed, however most customers should expect to receive around 50-52K.

1.)  You do not have a compatible 56K modem.  There are several 56K technologies that were used in modems.  The most recent one is V.92, which is a standard that all new modems use and is supported at all WarpNet POPs.  WarpNet supports x2 and K56flex as well, however both of those technologies are not supported in all locations.  Please call (217) 546-8888 for further details.

2.)  Phone line conditions.  Static on analog lines can cause your modem to be unable to connect at 56K speeds.  You may want to disconnect all cordless phones, phone line surge protectors, and other suspicious equipment from your line to see if the problem clears up.  If it does, you have a static problem.

How can I get a 56K modem?
WarpNet offers 56K modems to its Springfield, IL (and surrounding communities) customers for $20.  Click here for more information.

If you are a member from another area, you may purchase a 56K modem from any computer hardware reseller (such as Best Buy, Circuit City, etc.).  We recommend 3Com/US Robotics modems for the greatest speed and reliability.

Why do I get disconnected periodically?
There are several reasons why you may get disconnected periodically from WarpNet.

1.)  Phone line conditions.  Static on analog lines can cause your modem to be unable to send and receive data from our modems, thus resulting in a disconnect.  You may want to disconnect all cordless phones, phone line surge protectors, and other suspicious equipment from your line to see if the problem clears up.  If it does, you have a static problem.

2.)  Someone is calling you.  If you have call waiting, you must disable it before connecting to the Internet.  Please contact our technical support for directions on how to do this.

3.)  You are staying idle too long.  If you simply leave your computer connected to the Internet, and no data is being sent or received by your computer, our modems will disconnect you after approximately one hour.